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http://umt-ir.umt.edu.my:8080/handle/123456789/1033
Title: | Job satisfaction and service quality gap in public universities in the east coast of Malaysia |
Authors: | Wan Norhayati Mohamed |
Keywords: | HF 5549.5 .J63 W3 2002 Wan Norhayati Mohamed Tesis FPE 2002 Job analysis Employee motivation Job satisfaction Employee attitude surveys |
Issue Date: | Jul-2002 |
Publisher: | Fakulti Pengurusan Ekonomi |
Series/Report no.: | ;HF 5549.5 .J63 W3 2002 |
Abstract: | The increasing number of public and private university indicates that the competition in the higher education industry in Malaysia is becoming volatile. In order to compete effectively in the marketplace, an educational institution needs to differentiate itself from their competitors. Similar to other firms in service sector, perhaps, the only way the higher education institutions can differentiate themselves from their competitors is through delivering high quality service. |
URI: | http://hdl.handle.net/123456789/1033 |
Appears in Collections: | Fakulti Pengurusan Ekonomi |
Files in This Item:
File | Description | Size | Format | |
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HF 5549.5 .J63 W3 2002 FullText.pdf Restricted Access | 52.43 MB | Adobe PDF | View/Open Request a copy | |
HF 5549.5 .J63 W3 2002 Abstract.pdf | 2.52 MB | Adobe PDF | View/Open |
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