Abstract:
This study was conducted at government hospital, the East Coast of Peninsular Malaysia.
A total of 149 respondents involved in this study. The effectiveness of two types of
foodservice systems; centralized and decentralized system measured by using a survey
form. The study included four perceptions; food quality, meal service quality, staff
service and physical environment that influence patients' satisfaction towards two types
of different foodservice systems. There are significant differences in patients' perception
(p < 0.05) between the two systems where centralized system has a good perception in
food quality, meal service quality and staff service. While in decentralized, good
perception recorded in physical environment. Centralized system records a better
patients' satisfaction than decentralized system.
