Effectiveness of foodservice system : patients' satisfaction towards centralized and decentralized system in government hospital

Abstract

This study was conducted at government hospital, the East Coast of Peninsular Malaysia. A total of 149 respondents involved in this study. The effectiveness of two types of foodservice systems; centralized and decentralized system measured by using a survey form. The study included four perceptions; food quality, meal service quality, staff service and physical environment that influence patients' satisfaction towards two types of different foodservice systems. There are significant differences in patients' perception (p < 0.05) between the two systems where centralized system has a good perception in food quality, meal service quality and staff service. While in decentralized, good perception recorded in physical environment. Centralized system records a better patients' satisfaction than decentralized system.