Abstract:
Over the years, foodservice industry has been receiving a bad rap due to its reputation
of low pay, minimum education requirements, long working hours and high labour
turnover. To add insult to injury, the negative image has affected job satisfaction and
employee's turnover. Previous researcher works conducted in this area merely
investigated job satisfaction and turnover intention on numerous occasions as
standalone or in combination. However, this is the first one in determining the
relationship between job satisfaction and turnover in the casual-dining restaurants.
This quantitative longitudinal research work has a general objective of exploring the
job satisfaction and its relationship to demographic variables and turnover of local
casual-dining restaurants workers in Penang Island.
