Relationship of job satisfaction and turnover among local workers at casual-dining restaurants in Penang Island

Abstract

Over the years, foodservice industry has been receiving a bad rap due to its reputation of low pay, minimum education requirements, long working hours and high labour turnover. To add insult to injury, the negative image has affected job satisfaction and employee's turnover. Previous researcher works conducted in this area merely investigated job satisfaction and turnover intention on numerous occasions as standalone or in combination. However, this is the first one in determining the relationship between job satisfaction and turnover in the casual-dining restaurants. This quantitative longitudinal research work has a general objective of exploring the job satisfaction and its relationship to demographic variables and turnover of local casual-dining restaurants workers in Penang Island.