Abstract:
Total Quality Management (TQM) is practiced by many business organizations
around the world. This study is an attempt to examine the concept of TQM and the level of awareness and practices in the Malaysian Small and Medium Enterprises (SMEs). The main objective of this study is to obtain a TQM principles and practices model for SMEs in the manufacturing sector. The
descriptive analyses were carried out to summarize the sample profile of
respondents and to describe the respondents’ perception toward TQM principles, employee satisfaction and product quality. The inferential analyses were initially performed to answer research objectives and hypotheses of the
study.
