The influence of nurses' quality of work life on life satisfaction and service quality

Abstract

It is the aim of the Malaysian government to deliver high-quality health-care service to the society. However, the health-care industry is facing high job turnover and shortage of experienced staff. Insufficient experienced staff can lead to low health-care service quality. In a situation where the industry is facing a shortage of trained and experienced nursing staff, it is important to ensure that the current work force is able to deliver high-quality service.