The determinants and impacts of container logistics service quality (CLSQ) on customer service retention :

dc.contributor.author	Norhayati Syariff
dc.date.accessioned	2017-04-04T03:49:16Z
dc.date.available	2017-04-04T03:49:16Z
dc.date.issued	2015-06
dc.identifier.uri	http://hdl.handle.net/123456789/5220
dc.description.abstract	The rapid evolution in maritime globalisation derives a new "state of the art" in handling maritime cargo deliveries. It poses significant challenges to the container haulage industry in catering the requests of the manufacturers (customers).	en_US
dc.language.iso	en	en_US
dc.publisher	Terengganu: Universiti Malaysia Terengganu	en_US
dc.relation.ispartofseries	TA 1215 .N6 2015;
dc.subject	TA 1215 .N6 2015	en_US
dc.subject	Norhayati Syariff	en_US
dc.subject	Tesis PPPPM 2015	en_US
dc.subject	Containerization	en_US
dc.subject	Freight and freightage	en_US
dc.title	The determinants and impacts of container logistics service quality (CLSQ) on customer service retention :	en_US
dc.title.alternative	an empirical study on container haulage industry in Malaysia	en_US
dc.type	Thesis	en_US