A study on port user satisfaction regarding to faciities and services provided at Kemaman supply base

Abstract

Maritime industry in Malaysia is growing rapidly and as a result Malaysia is a maritime nations in Southeast Asia. This industry also growing fast when the existence of valuble and precious mineral resources beneath Malaysia waterways such as oil and natural gas. Consequently a lot of oil and gas companies such as Petronas, Exxon Mobi, BHP and others try to explore the sea in East Coast of Peninsular Malaysia especially in Terengganu. Indirectly, a port is need to support this offshore industry. Kemaman Supply Base located in strategic location in the city of Kemaman. It provides facilities such as jetties, warehouse and services that are needed by the ship and oil companies there. Therefore, a study was conducted to determine the level of satisfaction on the port facilities and services provided by the port. To meet this objectives in this study, a total of 70 questionnaires were given to the port user including offshore company and ships crews. The results of the analysis that was conducted, 64 survey forms were returned and found that most of the respondents or more than 50% of port users are satisfied with the port facilities and services provided. This study is directly helped KSB to identify the satisfaction of users based on port facilities and services provided by them.