dc.description.abstract |
Passenger ships became well-known or gone into service since the
end of the Second World War, 1945. In Malaysia, water
transportation is very important and been used as main
transportation long time ago. Today, this transportation still remains
in some of the countries in Malaysia such as Johar, Kedah, Melaka,
Pulau Pinang, Sarawak and Terengganu. The examples of water
transport that still been used are passenger boat or water taxi (bot
penambang), high speed craft and cruise ship. Although the shipping
industry growing faster, the safety of the ships has always been a
priority as it involving human life. The advancement in the
technology must be constant with the safety to ensure this industry
is reliable and instead of comfortable the tourists also will have
confidence in term of safety. The objectives of this study been are to
assess the safety level of water taxi services in Terengganu river and
the involvement of responsible parties to ensure the safety of the
passengers and tourists that use the service. In fact,this study
provides primary assessment on the safety quality of water taxi
services to the tourists. The study also helps the involved parties the
guidelines to improve the level of safety of water taxi services in
Terengganu. The data collections consist of primary and secondary
data. Primary data are collected for the first time and it is original to
be in which those data are not collected by anyone else before.
Interviews been made with the authority and crews to get the full
picture on the operation of the water taxi in Terengganu. 50
questionnaires were distributed to get response from the passengers
as users of the water taxi. Secondary data collections are those
which have already been collected by someone else and have
already been analyzed by several statistical methods. Secondary data
collected from journal, web and newspaper. The information and
data are collected and analyzed using easy methodology by
timetable, percentage, descriptive analysis and chart built by
Microsoft Office. The main problem faced by the author to make the
study is the problem occurred when the researcher trying to get
approval from the water taxi owners to have an interview. For a
conclusion, all water taxi owners follow the rules and regulation. The
safety equipment been provided enough and always determine in a
good condition. The level of crews' services is fair. In overall the level
of safety aspects of water taxi services if fairly satisfactory.
Passengers' attitudes also become one of the issues. The inspection
from the authority still can be improved from time to time. Further
studies are suggested to cover safety physical water taxi only or do
the study in other regions or only specialize in crews' issue. |
en_US |